Exit interviews can be uncomfortable. Some departing employees use the opportunity to vent years worth of pent up frustration. And while negative feedback is hard to listen to, if employees are willing to express how they feel about working for your organization, there might be nuggets of wisdom concealed in their frustration. If you’re willing to conduct exit interviews, it’s worth the time to consider a former employee’s feedback about their experience.
The best exit interview questions will prompt honest feedback, keep the discussion on track, avoid gossip, and probe for in-depth responses. It’s important to keep an open mind but to avoid office politics. Don’t be afraid to ask for clarification or follow up on vague answers. And remember: every employee will treat the exit interview process differently. Some will approach it with a no-holds-bar attitude, while others will be more hesitant to speak openly. Below are some basic exit interview questions to give you a template for formulating your own process.
Exit interviews are designed to provide insightful feedback about your organization’s culture and processes, as well as how employees view their time at work. With effective questions and an outlined process, your exit interviews will provide insightful feedback.
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