Grand Rapids, MI
In-House Software Programmers, Reporting, Accessibility, Adjustments
Time for a Change
Before making the switch to Dominion, the payroll professionals at Amstore Corporation were using Paychex to process payroll. Frustrations with the report writer, lack of automation, and outdated software led them to start shopping for different payroll providers. After a demonstration with Dominion and a tour of the facility they were won over by the in-house team of software programmers and the usability of the software. Ruth Sheehan mentioned that they enjoyed touring the facilities and seeing first hand the amount of technology their IT department has.
Noting earlier how much of a frustration the Paychex report writer was, Amstore is happy to note that they are able to quickly produce reports needed to inform their business decisions.
Being able to access the software, even when the weather didn’t permit travel to the office, was a big win for Amstore. With Paychex they ran payroll through an installed software that only permitted payroll to be processed on the computer which the software was installed.
Reasons for Recommending
When asked to share a positive experience they had with the software, Amstore shared that they like having the ability to quickly adjust a payroll if a mistake has been made. The responsiveness to the customer was also noted as a big selling point for Amstore. “I love the chat feature. If I’m in the middle of a payroll and have a question I can click on the chat and get an answer immediately.” -Ruth Sheehan