If you are in sales, I can almost guarantee you have heard, "If it ain't broke, don’t fix it." Whether you are trying to gain access, or you are making a proposal, it's often a frustrating objection to overcome. It usually means that someone has no intention of listening to a word you are about to say, or even worse, hasn't listened to a word you have said over the past 6 weeks.
I recently remodeled my master bathroom; it is the first step in having a full blown master suite in our house. A retreat if you will, a room that is an oasis to wind down at the end of a long day, and get a superb night's sleep. The bathroom turned out much better than I, or my wife ever expected...MUCH better than she expected. I took my time, every last detail was considered and examined from the floor tile, to the mirror, to the exhaust fan. It is everything that we wanted, and there isn't a single detail I would change.
I will take a break from blowing my own horn, to inform you that every home project/repair has not turned out that well. I have had a supply line decay to nothing at 2:00 in the morning. That repair was made with epoxy and a little bit of good faith...and it looked terrible. I built a deck for a party that I was having the next day, it was missing steps and hand rails, and a few deck boards, but the grill didn't mind. I have laid a hardwood floor overnight, to accommodate Easter brunch the very next day. The baseboard molding still isn't installed, and 2 heat registers are still covered waiting to be cut out of the hardwood...if I can find them.
The point that I am taking a painfully long time to arrive at, is that when pushed to complete a task, improvement, or change, we can usually make something work. The problem is, you end up re-fixing a repair, or re-doing an improvement that took time, effort, and plenty of colorful words to complete. If we have time to consider, plan, organize, and collaborate, the outcome is almost ALWAYS superior. I chose to renovate my master bathroom when it was 100% functional, and it looked just fine. It was ok if the vanity took 3 months to order, or the tiles took a bit longer to install than originally planned. By taking the time to do it the right way, the first time, when I wasn't under pressure finish, the result was far superior. Having the input of my wife was a huge plus too.
The same can be said for business, except not doing it right the first time is much more costly. Take the Human Capital Management (HCM) software field for example. If you wait for a major mistake, or problem to review the software platform you operate your business on, you are left scrambling for a solution. This can create much more stress, than you need, and can also create more problems than you originally had. If you take the time to make a planned review, with a reputable company, while everything else is running as it should, then you will end up with much better results. This is when you get to involve your Payroll manager, HR director, Controller, and any other users that can give you the input you need to create your perfect solution. Just like getting all the perfect accent pieces, and decor for my bathroom lined up and procured, you give yourself a chance to put a suite of products in place that can streamline multiple business functions.
Next time you get a chance, take that call from the eager and persistent sales rep. Hold your current provider's feet to the fire, and make sure that what you have is the best you can get. Take time to re-define some tired corporate policies, or dust off the handbook and make sure it is up to date. Maybe your PTO policy could be simplified or even better, managed by someone else. Just because you have been doing something the same way for the last 40 years, doesn't mean that is the best way to run your business.