Most people never stay at their same job forever. They either get bored, their employers are not accommodating to their needs, or they just find a different job. Either way, as an employer you need to be prepared for this and be able to find out exactly why that employee is leaving. Exit interviews can reveal powerful and important insights that you wouldn’t know otherwise. When employees no longer rely on you, they are more likely to give honest feedback. Make sure to make the most out of your exit interviews by asking some of the following questions.
Why Did You Start Looking Elsewhere?
This is the first question you should ask. This question will open up the opportunity for the employee to be honest and tell you exactly why they began looking for a different job. You may learn things about your company that you didn't know before. Retention is important for running a successful business, so if you can glean an understand about why your employees are leaving, you’ll be able to take the first steps in preventing others from following suit.
What Does Your New Job Offer That We Do Not?
This question is important because it will address who you are potentially competing with regarding talent. The response to this question can also give you insight on where your organization is lacking. This may be the benefits you offer, flexibility, schedule, etc. More often than not, it will likely come down to a higher salary. If this is the case, do some market research to see what other similar businesses are paying their employees. If you find that the pay you offer falls on the lower end, consider raising the base salary.
Did You Ever Express Your Concerns to Your Manager?
The answer to this question will help you understand how your managers are doing. Are they communicating enough with the employees? Are they interacting on a daily basis? The response to this question will inform you of the level of professionalism of the employee’s former manager. If the employee feels like his or her concerns were not taken seriously, this might come down a problem with the management.
Did You Feel the Company Effectively Communicated Policies and New Developments With You?
Communication is one of the most important thing in every organization. Employees need to be aware on how their work is helping the organization grow, they need be aware of all the policies they should be following, and they need to be able to communicate with other departments effectively. Asking this question is the perfect opportunity to find out if the employee who is leaving felt appreciated and valued by you, and to find out how much transparency there was from the management team.
What Did You Like Most About Working Here?
The answers you’ll get by asking this questions will give you insights on your company culture, which is strongly correlated with employee happiness. The better your company culture is, the more likely your employees are to be happier, which will help with retention. If during the exit interview you find that the worker did not like your company culture, then it may be time to rethink the way things are being done.