The 12 Stages of Burnout
Pushing Yourself to Work Harder
Neglecting Personal Care and Needs
Displacement of Conflict
Changes in Values to Validate Self Worth
Denial of Problems and Shame
Obvious Behavior Changes
Confusion of Identity
Mental or Physical Collapse
Recently Dominion hosted a webinar called "Avoiding Burnout", conducted by Michelle Steffes. During the webinar, Michelle shared valuable information on how to avoid stress and burnout while at work. Steffes mentioned that 8 in 10 employed Americans are stressed, and according to a Work Stress Survey conducted in 2013, that number increased by just 10% in one year. Some of the main reasons employees are stressed include increased demands, endless tasks, and not getting enough help at work. Studies show that a little bit of stress is not always a bad thing, but too much can lead to burnout. Psychologists Herbert Freudenberger and Gail North have divided the burnout process into 12 phases.
1. Excessive Ambition
The beginning of the process is often an obsession to prove oneself. This phase tends to affect employees who are willing to accept responsibility at any time. They have a desire to prove themselves at work not only to their co-workers but also themselves and have a difficult time saying "no" to extra work.
2. Push Yourself to Work Harder
During this stage, the feelings from the first phase become exaggerated. In order to meet their personal high expectations, employees take on more work they think they can handle. Because of this, the employee feels obligated to do everything on his or her own and finish it before the deadline. During this stage, the employee also finds it hard to prioritize tasks.
3. Neglecting Personal Care & Needs
Because of the amount of work the employee has taken on, their schedule leaves no time for anything else other than work. The employee, therefore, neglects important daily activities such as sleeping, eating, and spending time with loved ones. The employee sees the situation as being normal and some have actually described it to be comfortable. During this phase the employee’s lifestyles become unhealthy and the first small errors start to appear.
4. Displacement of Conflict
More conflicts develop as events such as forgotten appointments or tardiness occur. The employee will find excuses for these mistakes and often will not own up to them. What's more, you'll find the first physical symptoms begin to emerge during this phase and the employee grows exhausted and worn out.
5. Changes in Values to Validate Self Worth
At this point, the way the employee perceives their environment begins to change. Values, friends, family, and hobbies are dismissed and irrelevant as they become more focused on work. They justify the changes in their priorities without being aware of the adverse effects they cause.
6. Denial of Problems & Blame
During this phase, more problems emerge but are denied. The affected employees start becoming more annoyed and bitter. The employees view the problems to be caused by time pressure and work, and not because of life changes.
7. Social Withdrawal
This phase is where the employee reduces social contact to a minimum and become isolated. Their spouse, family, and friends are seen as a burden rather than a support system. During this phase, the employee becomes more stressed and in order to feel good, they turn to other means of gratification; this can sometimes be alcohol or even drugs.
8. Obvious Behavior Changes
This phase is when friends and family become concerned about the affected employee. At this point, nothing matters to the employee, and their lifestyle changes are more obvious and apparent.
9. Confusion of Identity
Individuals in this phase feel a loss of contact with themselves. They neither see themselves nor others as valuable, and they don’t even perceive their own needs. Their perspective of time narrows to the present, they start to see their lives as meaningless, and they may even start neglecting their own health.
10. Inner Emptiness
During this phase, the affected individual feels completely useless, anxious, and tired. To overcome those feelings, the individual seeks other activities, which are sometimes exaggerated. These activities may be increased sexual activity, overeating, or alcohol and drug use.
11. Depression Sets In
This is an increase of the previous stage, and the individual becomes depressed. He or she becomes indifferent, hopeless, and exhausted.
12. Mental or Physical Collapse
Nearly all individuals experiencing burnout have suicidal thoughts at this point. Physical, mental, and emotional collapse occurs and the situation becomes an emergency.
Updated April 2018