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Michigan Wheel | Grand Rapids, Michigan

icon2 min read

Switching to Dominion streamlined Michigan Wheel’s payroll and HR processes. They could finally handle payroll, applicant tracking, performance reviews, and more in one all-encompassing system.

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About Michigan Wheel

“Every person that we talked to during the sales, onboarding, training, and ongoing support have been fantastic to work with!”

— Ben Charlick

From a Disjointed Process to a Functional Single-Platform

Before Michigan Wheel switched to Dominion, they were processing payroll with Paychex Flex. But after sustained inabilities to customize certain aspects of the system, lackluster customer support, and disjointed system functionality, they began to explore other options. Switching to Dominion streamlined Michigan Wheel’s payroll and HR processes. They could finally handle payroll, applicant tracking, performance reviews, and more, in one all-encompassing system.

Why Dominion

Once Michigan Wheel began meeting with different payroll providers, they were impressed with multiple aspects of Dominion’s software. They thought the system was clean and easy to comprehend. Furthermore, every person they talked to during the sales, onboarding, and training process was fantastic to work with! “The Team at Dominion was WONDERFUL during the sales, build-out, on-boarding, and training processes. They went above and beyond to ensure we were supported throughout the entire process. So much so, that our first payroll run went flawlessly!” - Ben Charlick

A True Business Partner

When asked about their favorite aspects of Dominion, Michigan Wheel said, “Applicant Tracking (ATS) - specifically the dashboard upon getting into ATS. I absolutely love how much information is available right at our fingertips.” Additionally, Dominion has the best customer support in the industry. “The team at Dominion is always a phone call or email away, and most importantly, when you do call, someone always answers! No phone trees, no long wait times.”

“Dominion has been a true business partner throughout this entire process. By leveraging their team of subject matter experts, we were able to substantially streamline our HR function by removing manual/tedious processes from our day-to-day activities.”

— Ben Charlick
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Download the Full Case Study here!